WHY CHOOSE ACTUALTESTPDF FOR SALESFORCE CERTIFIED-BUSINESS-ANALYST EXAM QUESTIONS PREPARATION?

Why Choose ActualtestPDF for Salesforce Certified-Business-Analyst Exam Questions Preparation?

Why Choose ActualtestPDF for Salesforce Certified-Business-Analyst Exam Questions Preparation?

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Salesforce Certified Business Analyst certification is a valuable credential for professionals who want to advance their careers in the Salesforce ecosystem. It demonstrates a professional's expertise in analyzing and documenting business processes and requirements in the Salesforce environment, which is a critical skill for any organization that uses Salesforce. Additionally, the certification validates a professional's ability to work with stakeholders to identify business needs, gather and analyze requirements, design solutions, and implement changes in Salesforce.

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Salesforce Certified Business Analyst Exam Sample Questions (Q184-Q189):

NEW QUESTION # 184
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

  • A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
  • B. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
  • C. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Answer: B

Explanation:
Explanation
The initial steps that the business analyst should take to help determine why the order management and fulfillment process is slow are:
Work with stakeholders to identify relevant processes, such as order placement, order confirmation, order processing, order shipping, order tracking, etc.
Select a key process with defined start and end points, such as order processing, which involves verifying customer information, checking inventory availability, allocating products, generating invoices, etc.
Collaborate with process owners and users to create a current state process map, which shows how the order processing process is currently performed in Salesforce, what steps or activities are involved, what inputs or outputs are used or produced, what decisions are made, what roles or systems are interacted with, etc.
These steps help to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 185
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

  • A. The acceptance criteria of the user story
  • B. The who, what, and why of the user story
  • C. The definition of done of the user story

Answer: A

Explanation:
Explanation
The business analyst should review and revise the acceptance criteria of the user story to provide more clarity to the QA team. Acceptance criteria are specific conditions or requirements that must be met for a user story to be considered done or acceptable. Acceptance criteria should be clear, concise, testable, and measurable.
Reviewing and revising the acceptance criteria of the user story can provide more clarity to the QA team by specifying what functionality or feature must be delivered, how it must be delivered, and who must be able to use it. Reviewing and revising the acceptance criteria of the user story can also help avoid ambiguity, confusion, or misunderstanding between the business analyst and the QA team. The who, what, and why of the user story are not components that the business analyst should review and revise to provide more clarity to the QA team. The who, what, and why of the user story are parts of the user story statement that describe who the user is, what they want or need, and why they want or need it. The who, what, and why of the user story are not meant to provide detailed information about how the user story will be implemented or tested. The definition of done of the user story is not a component that the business analyst should review and revise to provide more clarity to the QA team. The definition of done of the user story is a set of criteria or standards that indicate when a user story is completed and ready for deployment. The definition of done of the user story is not meant to provide specific information about how the user story will be tested or validated. References:
https://trailhead.salesforce.com/en/content/learn/modules/user-story-creation/construct-a-user-story


NEW QUESTION # 186
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

  • A. Stakeholder Analysis
  • B. Enterprise Analyst
  • C. Strategy Analysis

Answer: B


NEW QUESTION # 187
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

  • A. Retrospective
  • B. Sprint review
  • C. Daily stand-up

Answer: B

Explanation:
This answer selects sprint review as the type of meeting that should be held to review the current build with stakeholders and gather feedback. A sprint review is a meeting that takes place at the end of each sprint in the scrum methodology, where the development team demonstrates the working product increment to the stakeholders and collects their feedback. A sprint review helps to validate the requirements, evaluate the progress, and adjust the priorities for the next sprint. References: https://trailhead.salesforce.com/en/content
/learn/modules/agile-development-with-scrum/perform-a-sprint-review


NEW QUESTION # 188
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

  • A. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
  • B. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
  • C. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

Answer: A

Explanation:
Explanation
The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:
Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.
Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.
Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-proc


NEW QUESTION # 189
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The objective of Certified-Business-Analyst is to assist candidates in preparing for the Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) certification test by equipping them with the actual Salesforce Certified-Business-Analyst questions PDF and Certified-Business-Analyst practice exams to attempt the prepare for your Certified-Business-Analyst Exam successfully. The Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) practice material comes in three formats, desktop Certified-Business-Analyst practice test software, web-based Certified-Business-Analyst practice exam, and Certified-Business-Analyst Dumps PDF that cover all exam topics.

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